Bye Bye HostGator

by Moe Arora on December 9, 2008

Thank you to everybody for all your responses & Diggs regarding my previous post about my Twitter Exclusive experiment.

Ironically, my report of this viral marketing experiment resulted in a very similar effect and quickly became a popular topic on Twitter & Digg.

The web traffic was definitely the most that my blog has seen since I launched it back in February, however I was completely unprepared for the flood of traffic, which resulted in my website crashing, being temporarily suspended, being revived and then crashing some more.

After several emails, phone calls and online chats with my webhost, HostGator, I was able to get my site back up, but only after waiting approximately 20 hours for HostGator to bring it back online.

I’m quite disappointed and frankly disgusted by their poor level of “customer service” & “support” and have decided to switch on over to another web hosting company.

I’m thankful for all of your comments and will respond to them as soon as I have my web hosting situation resolved – most likely this weekend/early next week.

Thanks again

{ 6 comments }

HostGator.com - Douglas December 9, 2008 at 10:24 PM

Hi Moe,

I’ve communicated with you via email in the past, but wanted to respond to you here. Shared hosts (HostGator included) can simply not sustain sites that get large amounts of traffic from Digg and similar sites. Shared hosting environments simply aren’t designed for that. This is why they have sites like Digg Mirror and you sometimes have trouble getting to sites featured on Digg – most shared hosting environments simply can’t handle it.

With that in mind, we did move you to a dedicated server and kept your site on that for a while. At a lot of companies, your web site would have been suspended and they would have asked you to wait until the traffic went down. We don’t want to do this to our customers, so we tried to accommodate you.

I’m sorry to hear that we didn’t meet your expectations, but I would like to let you know that we did try. As you know, I personally reached out to you and offered my help if you needed it.

If there is anything we can do to keep your business, please let me know.

Thanks,

Douglas
HostGator.com

Moe Arora December 10, 2008 at 3:47 AM

@Douglas – I appreciate the fact that you’ve decided to reach out to me to resolve this matter after I expressed my discontent, however a proactive solution would’ve kept me as a client, further extending my 3 year old account with HostGator. I’ve responded more in depth via email. Thanks.

Upscale Swagger December 10, 2008 at 2:03 PM

Wow I can just imagine how frustrating it was just to get the site back up.

BTW: @Moe I like the little social network logos next to your name in the comments. Pretty neat..

HostGator.com - Douglas December 10, 2008 at 8:01 PM

Moe, I’ve received your email and will reply shortly.

John Morris December 18, 2008 at 2:58 PM

You bought into this, Hostgator feed you the bait and you bought it. People need to remember that you get what you pay for in web hosting. In March I sold my successful web hosting company and have seen the same thing happen to numerous people who don’t know what they are buying into.

Checkout my latest blog post on this issue…it is at http://john.morriscode.ca/blog/93

It will help you understand things a bit more..

Moe Arora December 20, 2008 at 8:49 AM

@John – Good post John. I definitely knew that I would be sharing disk space, but like your post mentions, I wasn’t too familiar with the issue involving shared resources & how that works. I’ve learned a fair amount in the past 2 weeks since searching for a new host. It’s very unfortunate that most hosting companies work the exact same way with very little innovation. Luckily, I found one that offered EXACTLY what I was hoping to find. Check my upcoming post for that. Thanks again your comment and the interesting post.

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