*Note: I originally posted this on Tuesday, however my blog wasn’t fully transported to my new webhost, so even though it showed up in RSS feeds everywhere; that post has been lost in cyberspace. This is a repost.*
If you visited my site anywhere between 1am and 10pm yesterday, you probably saw something that looked like this:
Obviously, this had me in FUMES given the very recent issues I’ve been having with HostGator, so I contacted them via their online live chat.
This is how the conversation went:
HostGator Tech Support: Welcome to HostGator, how may I assist you?
Moe: Hi. I’m having a major issue with my account right now. All my domains are being directed to searchportal.information.com
HostGator Tech Support: When did this start to happen?
Moe: I got a few emails about it overnight.. the first one being timed at 2am. I only noticed them now though.
HostGator Tech Support: What is your primary name on the account and what are all the addon domains on that account?
Moe: My primary domain is ——–. That one is showing up fine. Many of my addon domains, including my blog, makingthemogul.com, are being redirected for some reason though. None of my domains are up for expiration or anything of the sort, so I know it’s not that.
HostGator Tech Support: One moment please
HostGator Tech Support: Ok it should be fixed now.
Moe: It’s still doing the same in Safari. I’ll try in Firefox
HostGator Tech Support: ok
Moe: Nope. Still the same. I just checked on 2 different computers as well
HostGator Tech Support: After looking into this it looks like there was a dns issue on the domain on our servers and I had that corrected you would just have to wait for it to propagate to our servers.
Moe: How long does that take?
HostGator Tech Support: it can take up to 12 hours.
Moe: Wow. How did this happen?
HostGator Tech Support: Well I am not sure I just noticed that on the server level and I corrected that. I am not sure exactly how it happened though and I apologize about that.
Moe: Thanks for fixing it. I appreciate *your* help. It’s just too bad I’m having nothing but issues with HostGator these days. Definitely time to switch to another, more reliable hosting company. Bye HostGator.
And I did say bye.
I was already planning on leaving after my recent fiasco, but assumed I had a little bit of time to figure it out and wouldn’t experience any more issues now that things have settled down.
I woke up to dozens of messages from people telling me that my website was being directed to a generic search portal.
I might not be the most technical person on this earth, but regardless of what nuances someone tells me about why something on a server messes up, the end fact is – it messed up!
Sorry, but that doesn’t cut it. I’m a results person. You can offer me free hosting in an attempt to accommodate me for major inconveniences, but what good is free garbage if it’s still garbage?
I’ve already opened an account with a new hosting company and currently transferring over all of my sites & files.
I’ve gotten MANY great recommendations for web hosting companies via email, Facebook & Twitter, and have contacted all of them. In the past week, I’ve spoken to at least 25 different web hosting companies. Some of them offered great prices and come highly recommended as being 110% on their customer service and tech support game.
Although, I would have loved to go with any one of these hosts, only one was able to offer what I need. Even some of these other hosting companies suggested I go with them after I explained my wants and needs.
That says something!
Thank you to everybody who suggested web hosts to me via emails, Facebook & Twitter.
I’ll post tomorrow to tell you which company I’ve chosen and why :)